Philosophy, Principles and Mission
At LA Sight, we are proud of the way we run our office, and very proud of the relationships we have with our patients. We are pleased to share with you some of the guiding principles by which we operate our practice.
- Our first priority is to educate, inform, give good advice, and render good care. This makes a huge difference in how patients are treated, and it is unmistakable. Keep that in mind when you seek medical care from any doctor or service professional.
- Though our business is vision care, one of the most important things we endeavor to do is listen closely to our patients. By talking with, and listening carefully to each person as an individual, we learn more about your lifestyle, visual needs, visual difficulties and so forth. This helps us to give customized, personal advice about vision correction. Think of the difference between a custom-tailored dress or suit, and something bought off the rack. Needless to say, custom attention assures a better fit!
- We strive to maintain good long-term relationships with our patients and our employees.
- We subscribe to the 'Mechanics First Law': "If it ain’t broke, don’t fix it." If you are completely happy in eyeglasses or contact lenses, and feel no desire to have vision correction care, then don’t! We won’t pressure you. If you’re interested, we’re here to help you get the best results technically and humanly possible.
- Sometimes, the best surgery to have is no surgery at all.
- It was either Bob Vila on “Tool Time” or Tim Allen on “Home Improvement” that once advised, “Measure twice, cut once.” While this advice was intended for carpentry, it applies to vision correction care as well. We check and double-check your refraction as a part of our original consultation, and if necessary, check again before surgery. Good measurements contribute to good results. This of course holds true for both laser and lens implant forms of vision correction.
- When the office is open, our phone is always answered by an employee, not an answering machine or a telemarketer. Sometimes our phones get busy, and callers have to spend a few seconds on hold.
- We proudly accept full responsibility for everything that we do in our office and surgery center. This may seem unusual in an era when many others look to evade responsibility or blame others for problems. On rare occasion, unexpected things happen, even in the best of hands. When this happens, we work even harder, and provide more extensive care, than if things had gone perfectly. We give you our commitment that we will do exactly that.