I EXPECTED PRECISION, BUT GOT PERFECTION
How many goodly creatures are there here!
How beauteous mankind is! O brave new world,
That has such people in it!
That quote from Shakespeare is how I felt after my procedure in your office. Naturally, I had expected precision from my surgeon but I had not expected to feel that I had had one of the most perfect experiences of my life. I was also not expecting it to be pleasurable, even inspirational. But there you have it. Perhaps it was the drugs. Or perhaps, could it be, the people?
First of all, the office is pristine, not a paper out of place. From the fabric and pattern on the simple carved wooden chairs, the black and white photos, the delicate scent of orchids, the beautiful hanging desk lamps there is a Zen-like grace to the place. Everyone moves purposefully yet personably, friendly and professional. No one is harried. It’s smooth. The doctor is punctual and everyone has the patience of a saint and seemingly all the time in the world to answer questions.
The promise of the experience is fulfilled in every conceivable way that you can think of. Not even the mood of this oasis of tranquility is interrupted to traipse down the hall to the community restroom. This is a universe of beauty, light, peace, tranquility, relaxation and competence. If I didn’t know better I’d swear I’d stepped into a utopian time warp. The brochure promises you will see the way you were meant to see. I saw something much more than that. A vision of the way it should be. And I was touched. Two days later I stood on Montana Avenue and could see the traffic on San Vicente Blvd. Totally amazing!
Thank you Dr. Wallace, and team, for your kind care and calm demeanor and more importantly for expanding my vision of the world in more ways than one. I was not expecting to find poetry in my doctor’s office. The only tearing in my eyes I experienced was the kind you get from aesthetic arrest witnessing a gorgeous work of art. I felt my whole experience was like a work of art. Any trepidation I had was eased out of existence by your teamwork.
So far, I can see from here to Encino, I think. I’m a little farsighted and hoping that will resolve itself in time. If not, I’ll be back! Thanks for the miracles.
—– Original Message —–
From: Cheryl B.
To: LA Sight
Sent: Tuesday, April 19, 2005
Subject: One Year Post Op
Hi Dr. Dave,
thought i’d drop you a line to wish you a happy Passover and to say that it’s been a year, my sight is brilliant, and I’m enjoying the freedom from lenses and all the paraphernalia. Thanks again for your excellent job on my eyes and for your patience with my nervousness before the fact.
Regards to Norma, Jesse and Ruth. You are the best!
P.S. Please keep my posted on developments in presbyopia surgery. That’s next!