Sorry it has taken me so long to write and thank you and your staff for the terrific job on my laser surgery.
Although my near-sightedness was on the mild side, I was just as nervous and concerned about surgery as someone with a severe case. I did quite a bit of shopping around before I came to you, and I was very impressed your office. Everyone I came in contact with was genuinely friendly, open and professional. I never felt like I was getting a “hard sell,” and everyone took the time to answer my questions with kindness and consideration.
But I think the final thing that convinced me was watching a procedure. I felt that if you were confident enough to let me watch you perform a surgery, I could have confidence in you. Plus, it was fascinating! It went a long way to relieving my fears of surgery as well.
I am really enjoying my new more-than-perfect eyesight. I just love waking up every morning and seeing everything instead of fumbling to the bathroom to put in my “eyes.”
Thanks again!
Sincerely,
Elizabeth
Doctor Wallace says:
Elizabeth, I couldn’t have said it better myself! I am a firm believer in candor, disclosure, and total accountability between doctor (or surgeon) and patient. Particularly where LASIK is concerned, I recognize that everyone who comes in for consultation has a lot of fear about the process. By offering to display our work, we do take a great deal of the mystery (and the unknown) out of the process. In most cases this helps people gain comfort with us and with the prospect of having care themselves.
